Transformation Working Group Support

A financial institution (Mexico City)—February–June 2013

As part of its IT transformation efforts, aimed at resolving the misalignment between IT and the business, this client formed four working groups to study necessary changes in the areas of IT skills, process, products, and client relationship.

We reviewed and critiqued the work of these groups, and advised the client to use a much more agile method, deploying incremental changes rapidly instead of conducting long series of meetings that only produced PowerPoint decks, and to make the working group efforts more transparent to the employees in order to elicit feedback.

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