A chemical gases company (Paris) — May 2010, September–November 2010, and April 2011
We first advised the client on the concept of communities of practice.
Later on, we investigated for them how to use this concept to revive a stalled “active intelligence” program. We identified the dysfunctions and misconceptions that were preventing progress and proposed steps, including the creation of real communities of practice, using better collaboration tools, to enlist the company’s experts in the evaluation of technology and business news.
Finally, several months later, we researched collaboration software and delivered a tutorial and supporting materials.