A health insurance provider (Ontario, Canada)—April 2013
This company wanted to extend its IT systems to its “ecosystem” of providers and customers. They needed to assess whether their complex legacy architecture would be able to “scale out” to this greater scope.
We were part of a team of 3 experts who evaluated the architecture and processes and recommended changes. The deficiencies we pointed out were not readily accepted by the client, but we found a way to report our findings honestly while wording them in an acceptable manner to them.