An oilfield services company (Houston) — July–August 2012
The client wanted to organize knowledge bases concerning specific technology themes on which broadly disseminated experts held the knowledge. They had jumped immediately to the search for a tool. We showed that they needed to define a process and a community-based organization of their experts, and to improve the governance of their research themes. Then, they could then use any number of tools, including some they already had, to facilitate the knowledge crowdsourcing. We proposed a common table of contents for the various “books of knowledge” on each theme.