A small training video company (Houston) — July–August 2009
Our client’s customer was dissatisfied with an initial video training guide on the subject of Expert Knowledge Capture, but could not convey to the supplier what it wanted changed. We used our own knowledge and short interviews to refocus the deliverable, shortened it by a third, reordered the video clips, and created a new introduction. The result was much more effective and the customer was satisfied, subsequently ordering a shorter version demonstrating a specific technique, which we also helped design.